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Audio cuts out when adding someone to a call
A couple of our users are having some interesting issues with Teams audio. Here's an example scenario: Person A calls Person B (or vice versa, doesn't make a difference), and this all works fine,...
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
I’ve dealt with many Teams Calling issues, but haven’t encountered this one. Have you identified any commonality between the affected users, i.e. a particular laptop or headset model in use? Does deleting and re-creating the user account actually resolve the issue?
- Only commonality is that they both use Dell Latitude 5520 laptops - and I will be recreating one of them on Thursday to see if it actually works, was trying to find another solution that didn't involve that first 🙂
Both use different headsets as well.
Dell support have also landed on the "recreate the user" response as well, so I guess I better try it.