Forum Discussion
Attendee video turn into white box if meeting window is re-sized
Recently I have had the issue that all other users video turn into a solid white box if I re-size the meeting window in any way.
This issue is persistent even after restarting the Teams desktop application and the host machine.
Teams version: 1.5.00.7768
Mac OS Version: 12.3
38 Replies
I am having the same issue as of 31-03-2022
Dell latitude, running windows 10 + Office 365
- I cleared the cash
%appdata%\microsoft\teams
That resolved the issue (at least temporarily.
- 20+ users in my organisation including me had the White screens too.
Re-install Teams did the trick for me, but a more user friendly solution would be helpful.
I have version 1.5.00.8070 (64-bits) Public Preview. - I have the same issue , the strange thing is only I am having the issue my colleagues cannot reproduce it.
Using Team in the public preview version 1.5.00.8776 (64-Bit). This is happening for me. On Windows 10, Teams version 1.5.00.8776. Changing to Together mode, going to Full screen, or pinning a user will make the video come back temporarily. Resizing the window causes the video to become solid white again.
I have cleared the cache and restarted with no effect. Also tried restarting the graphics driver.- Same issue in our org. Clearing cache does not seem to fix it for me.
We're having the same issue too. Cleared the cache with no change.
After my uninstall / boot / install - I had another occurrence of the white box. This time I tried to clear the cache and rebooted. Works for now - lets see if this keeps coming back. Here is a little instruction how-to clean your cache for MS Teams: https://sysadmin-central.com/2021/04/28/how-to-clear-the-microsoft-teams-cache/
Hope this helps
Mck
- The clearing cache only worked temporarily and I am now back to white boxes including for screen shares
- Did you find a reason / fix for this? I have a Lenovo L14 with Win10 (up to date) and Teams version 1.5.00.7768. This suddenly happenend from one day to the next. I updated Teams to the latest version (1.5.00.8773) and rebooted the computer without success. Looks like reinstalling Teams could work, but i would like to find some other solution.
- Even a reinstall/reboot does not work for me. What I do as a little enjoyable workaround is to switch from gallery to "together mode" which shows the meeting participants faces at least.
- Another workaround is to "pin" the other participants. I can't find any other thread/post regarding this issue...
- I had the same issue - I uninstalled teams - rebooted my MacBook Pro 12.3 and resinstalled MS Teams. Solved it for me - hope you have some luck too. Good luck.
- I have the same issue. As a version it shows 1.00.507369 for me. I am on OSX 12.3.
