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matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 07, 2021

ATEM Mini Audio Not Working With Teams

I have tried to use an ATEM Mini Pro and an ATEM Mini Extreme ISO with Microsoft Teams. Teams shows the ATEM as an audio input, but when I get into a presentation or try to make a test call, there is...
microsoft teams
matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 28, 2021
One other troubleshooting nugget: When doing a Teams test call, if I do not have any audio going into the ATEM, Teams brings up a banner saying that it can't hear me. If I do have audio going into the ATEM, then I don't get a warning that it can't hear me, but it is not grabbing the audio. In short, Teams knows if audio is going into the ATEM, but if it is going into the ATEM, Teams seems to not recognize that it is not getting audio.
matt_hunsaker1610's avatar
matt_hunsaker1610
Copper Contributor
Jun 28, 2021
Just discovered that if I send the audio into one of the 3.5mm mic inputs, it works with Teams. But it won't work if I send the audio to the camera and then to the ATEM via the camera HDMI. As stated above, this setup - mic to camera and then to ATEM - works on other video conferencing apps. Just not Teams.
  • ryanomara's avatar
    ryanomara
    Copper Contributor
    Nov 23, 2021

    matt_hunsaker1610 

    I use the same set-up - 3.5 over MIC 2 -  I think may have had the audio over HDMI issue previously (in Teams) and this was my fix.  

    Actually, just troubleshooting this issue again at the moment for a studio. Will report back with more info this afternoon. 

     

    • mading's avatar
      mading
      Copper Contributor
      Nov 23, 2021

      Thanks ryanomara 

       

      I removed Teams, updated the Mac to 11.6.1 (from 11.6), and then reinstalled Teams. It works now. No idea why though? So, you plug in a 3.5 mm cable out the headset port on the Rode Mic to Mic2 on the ATEM. Do you also USB into the computer? Thank you, -M

      • ryanomara's avatar
        ryanomara
        Copper Contributor
        Nov 24, 2021
        Teams seems to only use a mono signal. If you have stereo mic it only uses the left channel to create the mono signal. If you are set up like our studio, they had two mics, and the troubleshooter was sometimes using a right mic and sometimes the left. So the audio channel was rather sporadic 😂

        So here is a WTF solution which worked for our studio (Rode Wireless Go Stereo Transmitter connected to Camera ->HDMI -> Atem -> USB -> PC Running MS-Teams

        On the Rode Go transmitter you can send Seperate Left and Right Signals or a combined Signal from both

        The combined signal works.

        Using seperate signals/Channels
        The LEFT signal works
        The Right signal does not.

        Once we switched to combined everything worked fine.


        Thanks to @Clive_Turner for explaining how the universe works in this thread: https://answers.microsoft.com/en-us/msteams/forum/all/unable-to-set-microsoft-teams-audio-to-stereo/2dbada6c-9457-4af9-a919-5ccf5701d3d3
  • Desmo_Rob's avatar
    Desmo_Rob
    Copper Contributor
    Jun 28, 2021

    matt_hunsaker1610 My setup is for mic is: mic -> RODECaster Pro -> ATEM mini pro -> USB (C) -> computer.  Everything recognizes sound except teams.  Fresh drivers on the Dell. reboots etc...

    • matt_hunsaker1610's avatar
      matt_hunsaker1610
      Copper Contributor
      Jul 05, 2021
      Desmo_Rob Does your mic go into Mic1? For whatever reason if I unplug my mic from the camera and instead plug it into Mic 1 it works. There is something about it coming from the camera via HDMI that seems be triggering the problem for me.
      • mading's avatar
        mading
        Copper Contributor
        Nov 22, 2021

        Hello matt_hunsaker1610 

         

        Do you mean you run a cable, RJ-45, from the ATEM Mini Pro to the Rode microphone? And do you connect the microphone to the computer via USBC?

         

        Thanks, -M

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