Forum Discussion
HB2019-
Feb 24, 2020Copper Contributor
Assigning a Direct Routing On-premise number to Cloud AA does not work (ever synced to the BVD!)
Currently we use UM AA and we need to migrate to the Teams AA by Feb 28th. So this past weekend, we assigned the Direct Routing on-premise number to the Cloud AA as a resource account. We validated t...
LinusCansby
Feb 24, 2020MVP
Create a support ticket with Microsoft Support and they will be able to force a sync and it will start working faster. Send as much information as possible when you start the ticket to speed up the process.
HB2019-
Feb 24, 2020Copper Contributor
LinusCansby OK I will try. They told me to wait 24 hours last time I contacted them 😞