Forum Discussion
Assign a number to a Teams channel to receive SMS
- Nov 11, 2021
Thank you for the information Erik365Online. That was helpful.
I was able to test and confirm using a google voice number and have the text forward to a distribution group (in google voice settings). You could just forward it to the teams channel email address. I can confirm google voice works since I used it today.
Hi YourFavoriteCollabMSTeams555555,
if you have Teams calling in place for this and you assign a phone number to a Teams call queue (via a Teams resource account) which routes the call to a Teams channel will start to play music on hold before anyone can get the call answered.
Some time I ago I wrote and blog post giving an high-level overview on calling in Teams channels:
Calling gets integrated into channels within Teams in Microsoft Teams – erik365.blog
As of now there is, as you mentioned, no native solution that the SMS is received in a Teams channel with Teams voice capabilities. For this purpose you need a third-party app/services which provides the SMS capabilities and can send it into a Teams channel.
In this case you should get the phone number from the third-party app/provider, you don't assign the phone number to the channel, you assign it to the "flow" which brings it to the channel to which it should be sent.
Thank you for the information Erik365Online. That was helpful.
I was able to test and confirm using a google voice number and have the text forward to a distribution group (in google voice settings). You could just forward it to the teams channel email address. I can confirm google voice works since I used it today.