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comgam's avatar
comgam
Brass Contributor
Apr 21, 2021

ask your admin to enable but we do not allow TEAMS

Hi

we already have a UCAAS solution so we did not enabled TEAMS on our O365 organization

Recently our users, when trying to join an external meeting with the app (we told them to use web but some prefer app), have now the message "ask your admin to enable TEAMS".

indeed, TEAMS is logged with their O365 account (i guess due to SSO) and if they "logout" sometime it works sometimes it s not working and they have to uninstall/reinstall TEAMS

Does anybody else face the same issue ?

teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Apr 21, 2021

    Hello, I understand this can be a mess as Teams always defaults to the domain-joined account and if not enabled/licensed in your org. you will probably experience this with the desktop app. You've already found out that the users should be using other ways than the desktop app due to this behavior (modern authentication/SSO).

    In other words, I don't have any quick fix in mind.

     

    Perhaps preventing the underlying pre-fill will change the behavior, don't know here to be honest. Teams defaults to domain-joined account - Microsoft Teams | Microsoft Docs

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