Forum Discussion
Apple iOS & Mac presence sync
I am experiencing a couple issues on the iOS client:
1) From time to time presence preference defaults to my mobile client even if the mobile client is not the active client. The desktop client presence stays on away until I open my mobile client after which the presence changes to which ever presence the mobile client is showing.
When this happens I have to sign out of the mobile client and restart the desktop client on the Mac before the desktop client starts showing correct presence again.
2) When I sign out of the mobile client on iOS and sign back in it loses all of the notification settings I set. The Android client remembers any changes made for notifications so this seems to be an issue with the iOS client
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
