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Badwolf77's avatar
Badwolf77
Copper Contributor
Sep 15, 2021

Android phone stuck in login loop for account with previous organisation

Hi. I've recently joined a new organisation and want to have Teams active on my phone as I did with a previous organisation. Unfortunately, my app is stuck in a login loop, I can't log in to log out ...
microsoft teams
schwabbie's avatar
schwabbie
Copper Contributor
Aug 17, 2022
None of these solutions have worked for me. My organization has changed tenants and now my Teams is in a never ending loop to login and authenticate myself, outlook is fine.
schwabbie's avatar
schwabbie
Copper Contributor
Aug 17, 2022

schwabbie 

SOLVED: Ultimate solution for me was to remove Microsoft Authenticator app from my phone. But I did all of the following:


1. Make sure you have 2-step (multifactor) authentication enabled before uninstalling the authenticator app.
2. Prior to Uninstall of each app stop the app and clear the data then uninstall all microsoft apps:
     a. Outlook
     b. Teams
     c. Microsoft Authenticator
     d. Company Portal
3. Reboot
4. Install outlook and add account, which forced me to reinstall Company Portal and SMS authenticate myself.
5. Reboot
6. Install Teams and add account.

 

Essentially I am not using the Authenticator app, hope this helps someone.

  • Chrissie1212's avatar
    Chrissie1212
    Copper Contributor
    Aug 19, 2022
    I just forced Authenticator to stop and uninstalled. Then forced Teams to stop and opened. Voila, I'm in. Now to start complaining about all the Teams work notifications.
    • PMad99's avatar
      PMad99
      Copper Contributor
      Apr 05, 2023

      This is happening to me, but after clearing all the app data, removing all of the microsoft apps, then reinstalling them all, the issue comes back within a few days. I dont have the authenticator so thats not the issue...

       

      I was having this problem on my Fold 4 and now i have a Pixel 7 Pro and its happening on both.

      • Genny99's avatar
        Genny99
        Copper Contributor
        Sep 21, 2023

        PMad99  I had this problem today ie it was stuck in the loop for a previous teams account. I fixed it

        a) closing app (not uninstalling);

        b) Go to device: settings, App, storage and clearing both data and cache.  This clears all accounts on device. 

        c) open Teams App and it then takes  you through a set up of accounts. I then set up my two active accounts. All the previous messages etc were still there. 

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