Forum Discussion

Copper Contributor

Sep 15, 2021

Android phone stuck in login loop for account with previous organisation

Hi. I've recently joined a new organisation and want to have Teams active on my phone as I did with a previous organisation. Unfortunately, my app is stuck in a login loop, I can't log in to log out ...

microsoft teams

Copper Contributor

Aug 17, 2022

None of these solutions have worked for me. My organization has changed tenants and now my Teams is in a never ending loop to login and authenticate myself, outlook is fine.

schwabbie
Copper Contributor
Aug 17, 2022
schwabbie
SOLVED: Ultimate solution for me was to remove Microsoft Authenticator app from my phone. But I did all of the following:

1. Make sure you have 2-step (multifactor) authentication enabled before uninstalling the authenticator app.
2. Prior to Uninstall of each app stop the app and clear the data then uninstall all microsoft apps:
a. Outlook
b. Teams
c. Microsoft Authenticator
d. Company Portal
3. Reboot
4. Install outlook and add account, which forced me to reinstall Company Portal and SMS authenticate myself.
5. Reboot
6. Install Teams and add account.

Essentially I am not using the Authenticator app, hope this helps someone.
- Chrissie1212
  Copper Contributor
  Aug 19, 2022
  I just forced Authenticator to stop and uninstalled. Then forced Teams to stop and opened. Voila, I'm in. Now to start complaining about all the Teams work notifications.
  - PMad99
    Copper Contributor
    Apr 05, 2023
    This is happening to me, but after clearing all the app data, removing all of the microsoft apps, then reinstalling them all, the issue comes back within a few days. I dont have the authenticator so thats not the issue...
    
    I was having this problem on my Fold 4 and now i have a Pixel 7 Pro and its happening on both.

Resources