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sm4astan's avatar
sm4astan
Copper Contributor
Jul 02, 2021

Android Do Not Disturb Prevents Teams Voice Calls

I just started using my personal Android device as my BYOD work phone. I have had the Android DND on at night allowing only favorite contact calls to come in. Now I need to allow calls to come in via Teams Voice at night. I've setup Teams (all functions) as an app whose notifications are allowed during DND time as an exception, but this doesn't allow Teams calls to come through DND. The closest I get is allowing all calls during DND time but when I do all that happens is that Teams wakes up so I can see a call coming in, but there is no ring tone. That won't wake me up in the middle of the night if I get a call.

Any ideas?
  • kmies's avatar
    kmies
    Copper Contributor

    I have this issue also. It only gives a notification ding, not a continual ring that can wake me from sleep, when in DND.

    • Mwardj1500's avatar
      Mwardj1500
      Copper Contributor
      Same here, just the sing notification. Disable DND and it works, set tams app to be allowed in DND and still won't work. This is frustrating for on call work.
  • Mh-mrad's avatar
    Mh-mrad
    Copper Contributor
    Hello sm4astan,
    U might need to set the team app as your default and allow all permissions, also U must revoke permissions from your previous used app . Try it it would work.
    • sm4astan's avatar
      sm4astan
      Copper Contributor
      What default does it not to be set for? Phone? Or something else? Thanks for the fast response.
      • Mh-mrad's avatar
        Mh-mrad
        Copper Contributor
        hello,
        on your phone go to settings ,app management then u get a list of options , click on defaults apps and choose the team app

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