Forum Discussion

gbamp's avatar
gbamp
Copper Contributor
Sep 19, 2019
Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call.  Even unlocking the phone and going into the Team app doesn't activate the di...
microsoft teams
  • blue75's avatar
    blue75
    Apr 03, 2020

    gbamp  Been struggling with this as well but found the solution.

     

    Go into Settings/Notifications/Teams/Incoming Calls

     

    Select Incoming Calls ( Didn't realize there was a deeper menu)

     

    Change to have Alert versus Silent.  (Mine was set to Silent but I could still hear the call)

    You can also choose to "Show As Pop Up"

     

    With those changes, a pop up will appear that you can answer.

     

     

mikekeats's avatar
mikekeats
Copper Contributor
May 12, 2020
danhido Yeah been hard work to find the answer and Microsoft don't want to own the issue instead want to blame something else.

Do you have users with different devices that do work? i.e. not Android 10
danhido's avatar
danhido
Copper Contributor
May 12, 2020

mikekeats we have a small team with primary iPhone users, these are our only two Android users. I completely agree that it would be nice to have a larger test bed to figure out if it's only an issue with some devices and/or Android 10 specifically. 

 

This seems to me like a pretty huge issue considering they don't offer admin managed ring/call groups in their PBX offering (I know you can do it by user, but it seems like a really messy work around)

  • mikekeats's avatar
    mikekeats
    Copper Contributor
    May 13, 2020
    MangMario don't think anyone has yet! Various support tickets open by different people I think.
  • MangMario's avatar
    MangMario
    Copper Contributor
    May 13, 2020

    Hi All,

     

    Also having the same issue. Just wanted to know if someone was able to resolve this? Also, is there a support team for the Teams android app? 

  • mikekeats's avatar
    mikekeats
    Copper Contributor
    May 12, 2020
    danhido I agree more users would be nice. I have a couple of family members that could possibly test with but being locked down and social distancing means not possible.

    I know what you mean about call groups on a user. Just not a great solution and wouldn't work for us.

    We would to help other with the offering but at the moment would struggle to adopt.