Forum Discussion
Android App - incoming calls ring on handset but no option to answer the call?
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
Our team is in the process of transitioning over the Microsoft Business Phone System and in testing Call Queues we ran into this exact issue, both Android users on Android 10 (Pixel and Galaxy phones) are experiencing the same thing: direct dial calls work fine, they see the call pop-up and can answer, when a call comes in from a Call Queue their phone vibrates and rings, but there is no way of answering the call, we went through all the troubleshooting steps mentioned earlier in this thread w/o success.
A ticket has been opened with Microsoft, we'll see what they come back with...
- Hello!
Has anyone ever found a permanent solution to this issue?
We are rolling out thousands of dedicated shared devices with Azure AD managed via Intune and have the exact same issue... still. - We have almost identical issue. Incoming call does not produce the notification, the call either goes to voicemail or the caller hangs up. The Teams App then pops up a Missed Call Notification.
This is random on Android and iOS. We opened a case with Microsoft and they have said it is a global issue and a potential fix is coming to Android at the end of September! Holding my breath! - I have Android 13 and I have the same issue
Hi All,
Also having the same issue. Just wanted to know if someone was able to resolve this? Also, is there a support team for the Teams android app?
- danhido I agree more users would be nice. I have a couple of family members that could possibly test with but being locked down and social distancing means not possible.
I know what you mean about call groups on a user. Just not a great solution and wouldn't work for us.
We would to help other with the offering but at the moment would struggle to adopt. mikekeats we have a small team with primary iPhone users, these are our only two Android users. I completely agree that it would be nice to have a larger test bed to figure out if it's only an issue with some devices and/or Android 10 specifically.
This seems to me like a pretty huge issue considering they don't offer admin managed ring/call groups in their PBX offering (I know you can do it by user, but it seems like a really messy work around)
