Forum Discussion

gbamp's avatar
gbamp
Copper Contributor
Sep 19, 2019
Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call.  Even unlocking the phone and going into the Team app doesn't activate the di...
microsoft teams
  • blue75's avatar
    blue75
    Apr 03, 2020

    gbamp  Been struggling with this as well but found the solution.

     

    Go into Settings/Notifications/Teams/Incoming Calls

     

    Select Incoming Calls ( Didn't realize there was a deeper menu)

     

    Change to have Alert versus Silent.  (Mine was set to Silent but I could still hear the call)

    You can also choose to "Show As Pop Up"

     

    With those changes, a pop up will appear that you can answer.

     

     

mikekeats's avatar
mikekeats
Copper Contributor
May 10, 2020
I am having this issue with one device, not user specific because it works on another device. My senario is all devices are Android but version 9 or 10. Device on version 10 is the problem. And the issue is only when inbound calls are going to a Call Queue. My phone just rings with no answer options. I believe this is a Android 10 related issue for me.
ccneu's avatar
ccneu
Copper Contributor
May 10, 2020

mikekeats did the solution from Bryan Lue above of changing the notification alert settings work for you to fix the issue?

  • David_Hurdle's avatar
    David_Hurdle
    Copper Contributor
    Sep 05, 2023

    ccneu i didn't work for me. The option incoming calls is not available under notifications.

  • mikekeats's avatar
    mikekeats
    Copper Contributor
    May 10, 2020
    ccneu no unfortunately not. I even spoke to Microsoft support this morning and they have said it is probably device/android 10 bug.
    • ccneu's avatar
      ccneu
      Copper Contributor
      May 10, 2020

      mikekeats darn, I thought that solution had a lot of potential.  Well I hope either Google or Microsoft gets this one fixed soon... we really need to be able to answer incoming calls!  I think maybe Microsoft should just add an answer call option directly to the UI of the Teams app itself instead of relying on Android's notification UI for this functionality...

      • mikekeats's avatar
        mikekeats
        Copper Contributor
        May 11, 2020
        It would have been nice. There clearly a bug with Teams, Android 10 with Pixel 2XL. Would be interesting to know if someone else has the same device or version of Android who could test with a Call Queue