Forum Discussion
Allow muting a person only for me
Sometimes I am in a meeting where one of the persons in the meeting is actually near me in the world outside the screen. In this case the sound is a bit maddening since there is a small delay between...
"This makes it impossible for the person to speak." Actually not. I do it all the time.
The example that you are using is the exact reason why everyone should be using headsets. Let's take it to a little more extreme, and that's having all the same people in one conference room, everyone with their speakers and microphone on. It honestly just won't work. That's why there are room meeting systems, to handle the situation.
Having noise cancelling microphones also helps the situation, by reducing the audio feedback from other speakers.
Yes, someone mentioned that "this is the way that we used to do it" and they are absolutely correct, that's why call centers mandate the use of headphones, for that exact reason.
And when you were using the old telephones, you used a handset (basically same as a headset) as opposed to a speakerphone. Using Speakerphones in a cubicle area is generally considered to be rude.
If use on the ear headphones, then others won't hear your speaker and feedback and echo is greatly reduced. If you use noise cancelling microphones, then this helps that even more.
If you use over the ear headphones and/or noise cancelling headphones, this will reduce you hearing the other people and mitigate the delay issue.
These are well know and expected issues and that's one of the reasons why Microsoft has created the Teams compatibility program for headsets, to make sure that they work best for users.
You could even switch back to Teams phones and go back to using handsets if you want to.
There are a number of solutions out there, using your PCs microphone and speakers don't fall in line with Best Practices. I'm in an office by myself and I know how much better I sound on a headset than on the computer's mic and speaker, that's why I NEVER use them. I always use a headset. Even cheap ones are generally much better then the computer mic/speaker.
And so many folks have earbuds that are paired with their phone and can also pair with their PC.
The example that you are using is the exact reason why everyone should be using headsets. Let's take it to a little more extreme, and that's having all the same people in one conference room, everyone with their speakers and microphone on. It honestly just won't work. That's why there are room meeting systems, to handle the situation.
Having noise cancelling microphones also helps the situation, by reducing the audio feedback from other speakers.
Yes, someone mentioned that "this is the way that we used to do it" and they are absolutely correct, that's why call centers mandate the use of headphones, for that exact reason.
And when you were using the old telephones, you used a handset (basically same as a headset) as opposed to a speakerphone. Using Speakerphones in a cubicle area is generally considered to be rude.
If use on the ear headphones, then others won't hear your speaker and feedback and echo is greatly reduced. If you use noise cancelling microphones, then this helps that even more.
If you use over the ear headphones and/or noise cancelling headphones, this will reduce you hearing the other people and mitigate the delay issue.
These are well know and expected issues and that's one of the reasons why Microsoft has created the Teams compatibility program for headsets, to make sure that they work best for users.
You could even switch back to Teams phones and go back to using handsets if you want to.
There are a number of solutions out there, using your PCs microphone and speakers don't fall in line with Best Practices. I'm in an office by myself and I know how much better I sound on a headset than on the computer's mic and speaker, that's why I NEVER use them. I always use a headset. Even cheap ones are generally much better then the computer mic/speaker.
And so many folks have earbuds that are paired with their phone and can also pair with their PC.
David is right. It takes a very good set of headphones to completely cancel out the voices of other people in the room and I can assure you that call centers and companies in general are not in the business of giving those headsets to employees.
Most call centers are running on £10 Plantronics or Jabra headsets with a single boom mic and packaging foam as an ear cup.
And, even if what you suggested were accurate, it does not account for those people who speak very softly, whose voices we cannot turn up, and those that shout who we very much need to be able to turn down.