Forum Discussion

chrisstain2280's avatar
chrisstain2280
Copper Contributor
Jun 17, 2024

Allow call recording only for a call queue

Hey community!

 

Is it currently possible to enable call-recording for teams voice calls only for calls received over a call queue?

 

I know that it could be achieved with assigning a user a Calling policy with "Cloud recording for calling" enabled, but the would give that user the right to record all his calls. I want him to only be able to record the call if it's received from the call queue. Is it possible to assign a calling policy to a call queue? No luck yet with powershell 😞

 

I know that automatic recording is atm only possobile through third-party software. Thats not what I'm looking for. 

 

Thank you and best regards

Chris

Resources