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bbarrand's avatar
bbarrand
Copper Contributor
Jul 09, 2020
Solved

All Teams video freezes with EVERY incoming message

After updating to OSX catalina 10.15.5 (19F101) Teams video of other call participants will freeze on every. single. incoming. message. Not only does the video freeze, but the message notification is...
microsoft teams
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Jul 12, 2020
Hi @bbarand

There is a similar bug reported for catalina 10.15.4 here

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40130956-macos-teams-video-call-freezes-on-notifications-o

Have raised a bug report

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40890427-bug-teams-video-call-freezes-on-notifications-os

Would recommend raising a support ticket referencing this bug on Uservoice. I have also raised a bug directly to the engineering team

Hope that answers your question and that they resolve it in the near future

Best, Chris
  • bbarrand's avatar
    bbarrand
    Copper Contributor
    Jul 14, 2020

    ChrisHoardMVP Thanks for the info! How do I raise a support issue on Uservoice?

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Jul 14, 2020
      Ah sorry - misworded, meant here to raise a ticket in the Microsoft 365 admin centre and reference the bug which I added on Uservoice

      Hope that helps

      Best, Chris

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