Forum Discussion
Ashka123
Oct 16, 2020Brass Contributor
Agents report
Hi Team, Like in Skype we can find in RGS report that who(Agents) is available to pick the call, how many he picked the call and other detail..
Do we have same kind of report in teams that show how many calls picked by Agent who are part of call queue/AA.
- Charlie RamírezCopper ContributorSomething like this? https://teamspowerpack.com