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Ashka123's avatar
Ashka123
Brass Contributor
Oct 16, 2020

Agents report

Hi Team, Like in Skype we can find in RGS report that who(Agents) is available to pick the call, how many he picked the call and other detail..

 

Do we have same kind of report in teams that show how many calls picked by Agent who are part of call queue/AA.

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