Forum Discussion
After an inbound caller is placed on Park, the call is disconnected after the timeout period
After an inbound caller is placed on Park, the call is disconnected after the timeout period. Teams documentation indicates that the parked call should “ring back” after the timeout period. S...
Hi Andres,
No issues reported on service health page on Friday (3-11) or today (3-14).
I was just on a call with MS Support for this issue and demonstrated the disconnect upon call park timeout. The disconnect happened with the default timeout of 300 seconds. Also happened when I changed it to 120 and 150 seconds.
MS Support asked me to provide Teams client support files, the time of the call and the calling and answering phone numbers involved.
I'll report back after I hear from them.
Dale
No issues reported on service health page on Friday (3-11) or today (3-14).
I was just on a call with MS Support for this issue and demonstrated the disconnect upon call park timeout. The disconnect happened with the default timeout of 300 seconds. Also happened when I changed it to 120 and 150 seconds.
MS Support asked me to provide Teams client support files, the time of the call and the calling and answering phone numbers involved.
I'll report back after I hear from them.
Dale
Did you ever hear back anything from them? I found that if you do a Teams to Teams call it works properly. But if you park an external phone call it does not work and functions as we have been describing.