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Adding External user to group chat
Hello All, I am having difficulties with group chat functionality. I am attempting to add an external user to one of our group chats and in doing so I get a message "Some of these people are outsi...
- Hello, this is by design for federated users. You may only add people to existing chats that already include external access participants (when created you select all that should be in it). Otherwise, you’ll create a new group chat with the internal participants and the external person that you’re adding.
Hello, this is by design for federated users. You may only add people to existing chats that already include external access participants (when created you select all that should be in it). Otherwise, you’ll create a new group chat with the internal participants and the external person that you’re adding.
ChristianJBergstrom so unless you know ALL the people that need to be in the chat from the BEGINNING, you cannot add a new Federated user to an existing chat so they join and see the history?
What if there are ongoing support chats and new Federated team members need to be added for escalations?? creating a new chat loses the history that the new chat external user needs?
Is there any workaround for this?? seems we can add GUEST users to existing chats, but not EXTERNAL
- Don't use chats, but rather channel conversations with team members instead. You can also try the new feature called shared channels with external organizations, not requiring guest accounts, but admin configuration needed at tenant level.