Forum Discussion

Iron Contributor

Dec 22, 2021

AA to CQ caller id showing callers as anonymous

Has anyone had an issue with SBC and teams calling that callers through an AA to CQ has the callers showing up as anonymous, but when call is picked up it displays the number but not in E.164 format?...

calling

Mondas

Iron Contributor

Dec 23, 2021

Hi

1. Direct Routing
3. Checked and all ok
4. Done that too and same issue.

Hopefully Microsoft come back to me with something soon..

RealTime_M365

MVP

Dec 24, 2021

Hi,

Requesting you to check with disabling the conference mode in Call Queue. Check if that helps?

With Regards,
Satish U

Mondas
Iron Contributor
Jan 03, 2022
Hi,

Tried that too. Still nothing.
- Mondas
  Iron Contributor
  Jan 12, 2022
  Just an update. Microsoft support have found the issue, which they say is global and are working for a fix at the end of Q1.
  - Shaun_Labuschagne
    Copper Contributor
    Jan 20, 2022
    Mondas
    Any official white paper of communication from MS regarding this.
    I am having the same issue with one of my clients.