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bibawa's avatar
bibawa
Copper Contributor
Aug 27, 2019

AA Direct routing - 404 Not Found

Hi,   I've an issue with Teams and Auto Attendant (AA). I've created an resource account, assigned a virtual phone system license to it (the free one) and assigned an available phone number to tha...
microsoft teams
bibawa's avatar
bibawa
Copper Contributor
Aug 28, 2019

LinusCansby Yeah I also opened a case for one week now and also referenced them to this blog https://ucstatus.com/2019/05/14/how-to-assign-a-direct-routing-number-to-an-auto-attendant-or-call-queue-in-microsoft-teams-phone-system/

 

IN the comments you see a lot of people with the same 404 not found error.. I also asked them to run a synchronisation but it seems that guys can't escalate this case..

They now tell us that the numbers aren't E.164 normalised blabla.. But it is working when you assign the number directly to a user so this has nothing to do with sbc/number normalisation..

 

brg,

 

LinusCansby's avatar
LinusCansby
MVP
Aug 29, 2019

I think your only hope is to get them to escalate the ticket. There should be a mail address to a support manager in the emails that you get from Microsoft Support, add that person to your conversations.

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