Forum Discussion
AA Direct routing - 404 Not Found
bibawa I had a similar problem when started to assign DR numbers to resource accounts for QC/AA. I had to start a support case with Microsoft and it took them a while to escalate the ticket to 2nd line that did a "synchronisation" to get it to work.
LinusCansby Yeah I also opened a case for one week now and also referenced them to this blog https://ucstatus.com/2019/05/14/how-to-assign-a-direct-routing-number-to-an-auto-attendant-or-call-queue-in-microsoft-teams-phone-system/
IN the comments you see a lot of people with the same 404 not found error.. I also asked them to run a synchronisation but it seems that guys can't escalate this case..
They now tell us that the numbers aren't E.164 normalised blabla.. But it is working when you assign the number directly to a user so this has nothing to do with sbc/number normalisation..
brg,
I think your only hope is to get them to escalate the ticket. There should be a mail address to a support manager in the emails that you get from Microsoft Support, add that person to your conversations.
