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Solved
3pip phones ice issue
Any suggestions how to resolve the following issue
poly vvx (and for testing trio in sfb mode).No audio when making a call to internet. Ie making a pstn call (ms calling plan) or calling another teams client on the internet fail.
When calling user on same network two way audio without issue.
Tested on multiple networks including home network.
Tenant is teams only (new tenant)
Same phones on same network logged in to other tenants work fine.
My assumption is issue is not phones nor network as works to other tenants.
Accounts used to login with, when logged in with teams client on pc work perfectly.
- So ive actually ran into this. This has something to do with the backend where the tenant was never originally provisioned for Skype for Business Online (IE After September 2019). The tenant that I have this issue in cannot get two-way audio on any 3PIP devices. It works on the same network as media can flow directly to the other device, but when it cannot, it relies on the Microsoft Cloud Interop Gateway. The only resolution here would be to contact Microsoft Support and request that SFBO be provisioned for your tenant.
5 Replies
- So ive actually ran into this. This has something to do with the backend where the tenant was never originally provisioned for Skype for Business Online (IE After September 2019). The tenant that I have this issue in cannot get two-way audio on any 3PIP devices. It works on the same network as media can flow directly to the other device, but when it cannot, it relies on the Microsoft Cloud Interop Gateway. The only resolution here would be to contact Microsoft Support and request that SFBO be provisioned for your tenant.
- Eric I dropped you a mail. I was wondering if you have an old MS case reference to the issue you had and resolved _ as this might help with my case etc
- Responded there 🙂
brilliant, thanks
i have a case open and was getting a bit desperate as it wasn’t progressing
this will help a lot
regards
alistair
