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amnicmorgan's avatar
amnicmorgan
Copper Contributor
May 19, 2020

1:1 chats in Teams, files appear in the chat but not under the files tab within the chat...

We have recently had issues when sharing files in Teams private chats. The documents are uploaded fine and they show very clearly within that chat window, however, when selecting the files tab within...
microsoft teams
Imi-MB's avatar
Imi-MB
Copper Contributor
Mar 25, 2021

Karen_D17 

 

Hey - thanks for the suggestion. I've tried all of that. Quit reboot - I even cleared %AppData%\Microsoft\Teams.

 

The file is available in the chat - not in the overview of the files - some files are visible - some not

 

Also strange I have 2 folders with "Microsoft Teams Chat Files" on my onedrive. Once in English - once in Dutch. Files that are visible in my "Files" tab from the chat come from both subdirectories ....

Karen_D17's avatar
Karen_D17
Iron Contributor
Mar 25, 2021
I know this thread looks like it has been going on for a while, but I see in the Admin Health reports that we have had an outstanding issue that is known and being worked related to not being able to see all of your files in Teams. It appears under Teams as an advisory with the title "Users are unable to search content or view files in the Files tab in Microsoft Teams" if you or another admin can look it up. This started 2/10 and is ongoing at this time. I wonder if the issue will go away when this advisory clears.
  • CMD_KEEN's avatar
    CMD_KEEN
    Brass Contributor
    Apr 08, 2021

    Karen_D17 

     

    I think there might be three different issues mentioned in this thread, one of them is covered by the current advisory.

     

    issue 1: File tab in chats does not display / list recently shared files at all or only after days of delay (this is the current advisory)

    issue 2: User cannot see any files in Teams Desktop app, but their browser interface does show them. (should clean the Teams app cache to resolve).

    issue 3: User cannot see any files in Teams, neither through desktop app, nor browser interface, while other users can see the same files. User cannot login on OneDrive desktop client but can do everything through OneDrive Online. (Seems to occur on accounts that have at some point been recreated. Still have an active case with MS support to investigate this one.)

    • PMITCHELL1965's avatar
      PMITCHELL1965
      Copper Contributor
      Apr 15, 2021
      Have these issues being present for the last year?
      Also experiencing them issue 1.
      • CMD_KEEN's avatar
        CMD_KEEN
        Brass Contributor
        Apr 15, 2021

        PMITCHELL1965 I am not sure... I haven't gotten any more reports myself. And TM242990 has disappeared from the admin center already so I assume that issue was resolved.
        I reckon any issues with viewing files through the Teams desktop client anyone has right now are most likely related to issue 2 I mentioned above. (To solve it, clear the Teams app local cache and check the OneDrive client for any issues.)
        Issue 3 was resolved for us by MS Support just last week, they had to run a back-end repair sync on the affected accounts in our tenant, so your last resort is to work with them to get an investigation going.

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