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amnicmorgan's avatar
amnicmorgan
Copper Contributor
May 19, 2020

1:1 chats in Teams, files appear in the chat but not under the files tab within the chat...

We have recently had issues when sharing files in Teams private chats. The documents are uploaded fine and they show very clearly within that chat window, however, when selecting the files tab within...
microsoft teams
Karen_D17's avatar
Karen_D17
Iron Contributor
Mar 25, 2021
By any chance have you tried Quitting the Teams app and re-opening it? This sounds like a clugey cache issue to me. That would be what I would try . . . not closing and opening the app. Not logging out and logging back in. Right clicking on the icon in the system tray and select Quit. Wait 30 seconds and restart the app and see if clearing the cache solves the problem. It's similar to that saying . . . when in doubt reboot! I have seen where I had one user who had to Quit AND reboot in order to clear everything for oddities that occasionally occur in Teams.

Hoping this solves your issue.
Imi-MB's avatar
Imi-MB
Copper Contributor
Mar 25, 2021

Karen_D17 

 

Hey - thanks for the suggestion. I've tried all of that. Quit reboot - I even cleared %AppData%\Microsoft\Teams.

 

The file is available in the chat - not in the overview of the files - some files are visible - some not

 

Also strange I have 2 folders with "Microsoft Teams Chat Files" on my onedrive. Once in English - once in Dutch. Files that are visible in my "Files" tab from the chat come from both subdirectories ....

  • Karen_D17's avatar
    Karen_D17
    Iron Contributor
    Mar 25, 2021
    I know this thread looks like it has been going on for a while, but I see in the Admin Health reports that we have had an outstanding issue that is known and being worked related to not being able to see all of your files in Teams. It appears under Teams as an advisory with the title "Users are unable to search content or view files in the Files tab in Microsoft Teams" if you or another admin can look it up. This started 2/10 and is ongoing at this time. I wonder if the issue will go away when this advisory clears.
    • CMD_KEEN's avatar
      CMD_KEEN
      Brass Contributor
      Apr 08, 2021

      Karen_D17 

       

      I think there might be three different issues mentioned in this thread, one of them is covered by the current advisory.

       

      issue 1: File tab in chats does not display / list recently shared files at all or only after days of delay (this is the current advisory)

      issue 2: User cannot see any files in Teams Desktop app, but their browser interface does show them. (should clean the Teams app cache to resolve).

      issue 3: User cannot see any files in Teams, neither through desktop app, nor browser interface, while other users can see the same files. User cannot login on OneDrive desktop client but can do everything through OneDrive Online. (Seems to occur on accounts that have at some point been recreated. Still have an active case with MS support to investigate this one.)

      • PMITCHELL1965's avatar
        PMITCHELL1965
        Copper Contributor
        Apr 15, 2021
        Have these issues being present for the last year?
        Also experiencing them issue 1.

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