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John1055's avatar
John1055
Copper Contributor
Jan 16, 2025

1-1 chat with users in Microsoft Teams

Hello

Please i need your help on this issue.

Just to clarify, we have 1:1 chat with a user that has been successfully synced using cross-tenant sync.

https://learn.microsoft.com/en-us/entra/identity/multi-tenant-organizations/cross-tenant-synchronization-configure

This is the status:

  • The other tenant cleared the cache in their desktop versions of MS Teams.
  • When Deepak (user in the MTO and synced into our tenant) views my user details, they can see my presence and can send direct chat to me, I do not need to switch tenants to view and respond from my desktop client.

When I view Deepak’s user details via desktop teams, I don’t see his presence and I also don’t see the Shared tab

Outstanding issues

  • Why don’t I see users’ presence in chat or shared channels
  • Why don’t I see the shared tab when the external user does
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