Forum Discussion

MuqaddasB's avatar
MuqaddasB
Copper Contributor
Jan 22, 2021

* Very slow to connect to a meeting *

This issue started roughly a few weeks ago and is only affecting a few devices.   When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initi...
microsoft teams
KeyaertCh's avatar
KeyaertCh
Copper Contributor
Nov 24, 2021
Great news ! 🙂

I also communicated the same information to the Jabra Support (Case: #ES01964311)
msmark's avatar
msmark
Copper Contributor
Nov 25, 2021
Problem came back this afternoon. Everything was working fine and then it wasn't. I tried the driver reinstall but it didn't work this time. I called Dell Support, they logged onto my laptop, acknowledged I have an issue and told me to reinstall the OS. I'm in the process of backing everything up and will give it a go in the morning.
  • matthewobrien8's avatar
    matthewobrien8
    Copper Contributor
    Dec 20, 2021

    KeyaertCh Just in case somebody else comes across this, I think we have a fix (for my place of work anyway). We had some success with the Audio driver updates for our Dell laptops, there two below if anyone needs them:

    Realtek-High-Definition-Audio-Driver (released 2nd March 21)

    Realtek-USB-Audio-Driver (released 6th Oct 21)

     

    We couldn't find any issues related to the Citrix Workspace/ Receiver applications we have installed, and the issue still occurred whether or not we used our external Plantronics headsets. However we have found some Applocker settings within Group policy which were on Audit only mode, which since turning off out right - have shown considerable improvements. Hope this helps.

  • msmark's avatar
    msmark
    Copper Contributor
    Nov 28, 2021
    I’ve had some success. I was preparing for the rebuild by checking what apps I have installed and noticed that both Cisco Webex and Citrix Workplace had both updated around the time I first had the issue. Both run on start-up, I could see them in Task Manager. The Citrix app in particular has several processes and uses CPU constantly.

    I uninstalled both of them and the volume issue vanished. Unfortunately I didn’t test just prior or between uninstalls. So I can’t say for certain if one of those was the culprit. I have since reinstalled the Citrix app without issue. My gut feel is that there was an issue with the Citrix installation.

    Things have been working fine for two days now. Fingers crossed it is finally resolved.