Forum Discussion

MuqaddasB's avatar
MuqaddasB
Copper Contributor
Jan 22, 2021

* Very slow to connect to a meeting *

This issue started roughly a few weeks ago and is only affecting a few devices.   When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initi...
microsoft teams
KeyaertCh's avatar
KeyaertCh
Copper Contributor
Nov 24, 2021

matthewobrien8 

I solved the problem with the Jabra/Teams on my Dell XPS 13 running WIN11 by reinstalling the following drivers available on the Dell Website.

 

Realtek-High-Definition-Audio-Driver_NYXRR_WIN_6.0.9228.1_A08

Realtek-USB-Audio-DCH-Driver_CCGX7_WIN_6.3.9600.2277_A19_01

msmark's avatar
msmark
Copper Contributor
Nov 24, 2021

KeyaertChUnbelievable.... that worked. So relieved and also so frustrated that none of the support apps from Microsoft, Dell or Intel could identify and fix the driver issue.  Running those two driver executables has fixed all the issues I was having with Teams, sound volume and streaming. 

 

I visited the Dell website and downloaded the Realtek-High-Definition-Audio-Driver and the Realtek-USB-Audio-DCH-Driver that were listed for my Dell XPS13 (running Win 10).  The High Def driver was the same version you listed, there was a slightly newer one for the USB Audio.

 

Thank you!!!!!

 

  • KeyaertCh's avatar
    KeyaertCh
    Copper Contributor
    Nov 24, 2021
    Great news ! 🙂

    I also communicated the same information to the Jabra Support (Case: #ES01964311)
    • msmark's avatar
      msmark
      Copper Contributor
      Nov 25, 2021
      Problem came back this afternoon. Everything was working fine and then it wasn't. I tried the driver reinstall but it didn't work this time. I called Dell Support, they logged onto my laptop, acknowledged I have an issue and told me to reinstall the OS. I'm in the process of backing everything up and will give it a go in the morning.
      • msmark's avatar
        msmark
        Copper Contributor
        Nov 28, 2021
        I’ve had some success. I was preparing for the rebuild by checking what apps I have installed and noticed that both Cisco Webex and Citrix Workplace had both updated around the time I first had the issue. Both run on start-up, I could see them in Task Manager. The Citrix app in particular has several processes and uses CPU constantly.

        I uninstalled both of them and the volume issue vanished. Unfortunately I didn’t test just prior or between uninstalls. So I can’t say for certain if one of those was the culprit. I have since reinstalled the Citrix app without issue. My gut feel is that there was an issue with the Citrix installation.

        Things have been working fine for two days now. Fingers crossed it is finally resolved.