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MuqaddasB's avatar
MuqaddasB
Copper Contributor
Jan 22, 2021

* Very slow to connect to a meeting *

This issue started roughly a few weeks ago and is only affecting a few devices.   When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initi...
microsoft teams
Alymb1595's avatar
Alymb1595
Copper Contributor
Aug 10, 2021

Has anyone found a solution to this problem. 

I am experiencing exactly the same issue. I am using a Lenovo Thinkpad X1 Gen 9.  

I have installed the latest BIOS and made sure all the drivers have been updated.  I have re-installed Teams, cleared app data, unchecked setting for read receipts and Disable GPU hardware acceleration,  etc etc and I am still having this issue.  

Please help.  I have to join every meeting three minutes earlier so that I can have video and audio ready by the time others join.  I am also not able to accept phone calls in time, but can answer from the mobile app.

Jens_Chr's avatar
Jens_Chr
Copper Contributor
Aug 10, 2021
That is exactly the same here. We are trying to get Microsoft support. Will get back if we get through.
  • Alymb1595's avatar
    Alymb1595
    Copper Contributor
    Aug 10, 2021

    Jens_Chr 

    I actually discovered the problem.  After performing all the steps I previously noted, the only thing I hadnt done was check every peripheral I had connected to my laptop.  So I proceeded to disconnect everything and found that Teams connected without the lag.  One at a time I started to connect all peripherals.  Eventually I reconnected my Headset.  Immediately the lagging started to occur.  Culprit found.

     

    Hopefully this helps you also.  

     

    • chitsie25's avatar
      chitsie25
      Copper Contributor
      Apr 28, 2022

      Hi Alymb1595 i have this same issue exactly. The culprit is the headset, how were you able to resolve yours? Or did you completely stop using the headset with teams?

      • Al_DelarosaSCE's avatar
        Al_DelarosaSCE
        Copper Contributor
        Apr 28, 2022

        Hello chitsie25,

        Yes, I disconnected my USB headset and it solved the problem. I now use a BlueTooth headset (Voyager 6200). and i do not have this problem anymore.

    • Al_DelarosaSCE's avatar
      Al_DelarosaSCE
      Copper Contributor
      Feb 01, 2022

      Thank you for the information regarding disconnecting peripherals; I have a MacBook Pro and sometimes it take 2 minutes to connect, I reboot my Mac and it works fine but I have to reboot several times a day! I will start to disconnect things and respond back with the results.

    • Jens_Chr's avatar
      Jens_Chr
      Copper Contributor
      Aug 10, 2021
      Thanks. I’m using a Jabea USB speaker for my meetings. I will investigate if this is causing the lag …

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