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samgO365's avatar
samgO365
Brass Contributor
Jun 27, 2022

@ mentioning in Teams Shared channels seems to be not working or unreliable at best

Hi All,
For those that have been working and testing with Shared Channels how have you found @mentioning individuals? @mentioning the channel seems to work fine, but trying to @mention a user seems to not work.

Is anyone aware of a reason for this or know of a possible cause, or at least also experiencing this issue.
Thanks

6 Replies

  • Wim_Groffils's avatar
    Wim_Groffils
    Brass Contributor

    samgO365 

    try adding externals to a tag too, I'd like to create an @external but that doesn't seem to work..

  • samgO365's avatar
    samgO365
    Brass Contributor
    Testing this again and it appears to be working OK now, even under the normal desktop client.
  • Randy2180's avatar
    Randy2180
    Copper Contributor
    Hi,

    We also are not able to mention any external user added to a shared channel.

    • Randy2180's avatar
      Randy2180
      Copper Contributor
      Seems we can mention external users in a shared channel on the phone, Windows Teams mention still not working here, seems it is a issue with the app itself?
      • AlfieStevinson's avatar
        AlfieStevinson
        Copper Contributor
        Ours was working in the app for a while but has now stopped working and only lets us tag if we use the web version of teams.

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