Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftThank you everyone for your patience as we looked into this.
The root cause of all of the issues that we've been able to investigate is that a GDPR request was made for at least one of the accounts linked to the Microsoft Learn Profile. These types of requests result in the automatic removal of all records in the associated profile.
Hello Derek, I have the same issue. Lost/Deleted Microsoft Learn Profile
I don't know why, but today, when I logged into the Microsoft Learn site, it asked me to create a new Learn Profile for my personal account that I was logged in with, which already had a Learn Profile created that I used on a daily basis.
I do not want to create a new profile because I have a lot of all the achievements, training, XP and Applied Skills credentials that I have earned. Any assistance will be greatly appreciated. Thanks: Mike
I don't know why, but today, when I logged into the Microsoft Learn site, it asked me to create a new Learn Profile for my personal account that I was logged in with, which already had a Learn Profile created that I used on a daily basis.
I do not want to create a new profile because I have a lot of all the achievements, training, XP and Applied Skills credentials that I have earned. Any assistance will be greatly appreciated. Thanks: Mike
- If you had one, did you recently delete your Microsoft 365 Developer Program profile?
No sir, I did not delete any of my profiles. I have never had a need to delete any of my profiles as I work quite hard to build them up. No sir, I did not delete any profiles. I really need to get these achievements back as they are part of my resume. Thank you.
- This is painful as I reference my achievements (Trophies, badges... etc) as part of my skills. I think when I last looked, I had approx 38 badges and approx 8 trophies. Do we have a status on this yet. Thank you in advance.
