Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftKyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening?
You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).
Derek_Peterson my learn username is handyanasumitraatmaja
- Derek_PetersonIt appears as though your profile was created today. Is that correct?
Derek_Peterson the last one is indeed created today, but I also have old one with the same email and connected to the same MCID which I forgot the username. The old one that has all my progress and achievements is somehow gone as mentioned when I was about to log in to Learn today, I was prompted to create a new profile.
- I have been using ms learn since 2018. Wen i login to other Ms sites I see my actual profile and picture. But wen i login to ms learn, i see everything blank there is no display picture as well. So to me it seems that somehow microsoft has switched profiles.
- Same here
- Derek_PetersonThank you both. We're looking into what could be going on.
