Forum Discussion
Urgent Help Needed before we loose all cloud files
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders are visible but no documents) from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either.
Can someone help me find a person to speak to and not AI - ai help is not getting me anywhere at all.
1 Reply
First thing dont delete/move or resync those folders yet. If folders r still there but files are missing, check the files from the M365 web portal + recycle bin/storage before doing anything else.
Since the support form itself is giving an error, take scrnshots of it and keep all the old case. If u have another admin account, try opening the ticket from there. I wouldnt assume the files r deleted until Microsoft confirms whats actually happening.
