Forum Discussion
Urgent Help Needed before we loose all cloud files
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders...
First thing dont delete/move or resync those folders yet. If folders r still there but files are missing, check the files from the M365 web portal + recycle bin/storage before doing anything else.
Since the support form itself is giving an error, take scrnshots of it and keep all the old case. If u have another admin account, try opening the ticket from there. I wouldnt assume the files r deleted until Microsoft confirms whats actually happening.