Forum Discussion
EM+S E3 50 Seat Legacy donation - some customers being charged - why?
Thank youSPH_Colin and @Dev Lunsford
We were hit with the $1760.94 bill on our September billing. I've been going back and forth with Microsoft Support and he just kept on telling me that we were notified via email. I told him I've checked my email and looked through the Office 365 Message Center and I did not find anything. I did not think about looking back to October 2021.
Microsoft did a great job in notifying everyone of the final cancellation of E2 licenses and reduction of the Azure Grants but one notice 2 years ago and suddenly charging us $1760.94 is not good. I'm cancelling and getting a refund to repurchase the EMS3 at a monthly rate which easier for my non-profit.
While working with Tech Support, I requested a refund on the 50 licenses of EMS3 donation. The guy was helpful, he said he had to process it as several refunds. So we got $552 one day, $552 the second business day, $536 the third day, and finally the remaining on the fourth business day. At the beginning of November, I had to submit all my credit card receipts to finance. I looked at all my Microsoft receipts and discovered that they refunded me the amounts on my Microsoft Teams Domestic Calling Plan($1640), Audio Conferencing($1), Enterprise Mobility + Security E3($120.33), and an additional $1611.79 on my Enterprise Mobility + Security E3 50-seat Donation invoice after I canceled it. So now I need to open another support ticket to clear up this billing mess that they over refunded me. The refund of the EMS3 50-seat donation was automatic after I canceled.
Even with this mess, I still think Microsoft has a better solution for non-profits than Google Workspace.