Work Request Form

kkopp2005 we frequently use forms embedded on pages on our intranet for staff to do a range of things. For example they can submit nominations for staff awards, log incidents, suggest ideas or submit IT support tickets.  For that one they complete the form which gets picked up by a flow in Power Automate which adds it to a list in SharePoint for one of our IT Managers to then assign to a member of the team to action. Another flow alerts the engineer that they have been assigned the ticket and once the status is set to Resolved another flow sends a personalised email back to the original submitter. The system has handled about 15000 tickets so far, works well and is easy for staff to use & understand.

A simple example of a flow that grabs a form response and saves it to a SharePoint list is shown below.

Rob
Los Gallardos
Microsoft Power Automate Community Super User