Forum Discussion
Windows 11 and Outlook passwords mismatch
Hi, the Windows sign-in password and the Outlook mailbox password are normally separate unless you are using the same Microsoft or work account for both. Outlook 2016 may simply be trying to use an old saved credential. I would open Credential Manager in Windows, remove saved Office/Outlook credentials, then restart Outlook and sign in with the actual mailbox password. Also check whether the account now requires an app password or modern authentication.
Hi, the Windows sign-in password and the Outlook mailbox password are normally separate unless you are using the same Microsoft or work account for both. Outlook 2016 may simply be trying to use an old saved credential. I would open Credential Manager in Windows, remove saved Office/Outlook credentials, then restart Outlook and sign in with the actual mailbox password. Also check whether the account now requires an app password or modern authentication.