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cambs123's avatar
cambs123
Copper Contributor
Dec 13, 2023

Upgraded to MS Personal but still showing on Forms as not upgraded

I ve upgraded my MS 365 account to Personal so I can create surveys with more than 200 responses. I ve paid. On my MS 365 home page its showing as upgraded but when I go into Forms its still saying I need to upgrade?

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  • DingkunXie's avatar
    DingkunXie
    Icon for Microsoft rankMicrosoft
    Dec 14, 2023

    cambs123 

     

    I cannot reproduce the issue with my personal account. Could you please check the following steps for a quick validation on the Forms portal page https://forms.office.com/Pages/DesignPageV2.aspx?

    1. Click on the user icon on the top right corner to extend the user profile and confirm that the logged-in account is correct.
    2. There should be no "Go premium" button next to the user profile icon.
    3. Click on "Explore templates" to extend the templates, and you should see "Premium templates". Click on it to access and use these templates.

     

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