Forum Discussion

Copper Contributor

Apr 04, 2019

Thank you message not appearing on mobile device

The thank you message I created for my Form is only appearing on the desktop view, and not when users complete using their device (Safari and Chrome). This means they have no confirmation that their ...

microsoft forms

TomNorton

Copper Contributor

Apr 16, 2019

ShuangWei This is the form link

https://forms.office.com/Pages/ResponsePage.aspx?id=QYvkSjcBmUWGYfxkH-d76j6Vtp3v1qpPk8qj5BczcW1UQzA3VVpJU0hFUzVUNTU5MEI4VFA1OExEMS4u

Damien_Rosario

Silver Contributor

Apr 16, 2019

TomNorton

I've just tried your form and saw this:

And Desktop

I didn't see the message on either device.

This will sound to be a basic question but I just want to tick this off the list, are you sure you are looking at the right form? Do you for example have another form that looks similar that you were playing with?

If you're sure it's the same thing, then Microsoft will certainly need to fix your issue!

Cheers and best wishes with this issue

Damien