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TomNorton's avatar
TomNorton
Copper Contributor
Apr 04, 2019

Thank you message not appearing on mobile device

The thank you message I created for my Form is only appearing on the desktop view, and not when users complete using their device (Safari and Chrome). This means they have no confirmation that their data has been sent, nor the link to submit another response. 

 

Is this an error, or a limitation?

microsoft forms
  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Apr 04, 2019

    Hi TomNorton 

     

    I see my Thank you message when submitting from a mobile device (e.g. below is iPhone 7).

     

     

    If you aren't seeing it, it may be a bug to which case maybe check with  Yong Qiu ? Have you tried checking on other devices?

     

    Cheers

    Damien

  • Owen_Moore's avatar
    Owen_Moore
    Copper Contributor
    Apr 05, 2019

    TomNorton I have the same problem regardless of browser (Safari + Chrome) - using iPhone 5SE. Works fine on desktops. Very frustrating for my patients submitting medical data - did it arrive? Is it secure??

    • Damien_Rosario's avatar
      Damien_Rosario
      Silver Contributor
      Apr 05, 2019

      Owen_Moore 

       

      It might help to try using the Notifications > Send email receipt to respondents option to get some form of alert that the feedback has been received. At least people will get an email confirmation!

       

      Cheers

      Damien

      • TomNorton's avatar
        TomNorton
        Copper Contributor
        Apr 09, 2019

        Thanks Damien_Rosario , this would be a good solution but we're avoiding collecting personal information (incl. email) for GDPR reasons

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