Forum Discussion
Stuck on Employment Verification with no indication of issue or how to fix
Greetings, We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified. In the Legal info section we have entered the c...
JillArmourMicrosoft we had submitted the support request it’s has been open since 03/20/2024. They keep asking to submit the same documents. I have attached official government documents from Secretary of State for company registration and EIN from IRS and the name/address exactly match the details on our partner profile page.
Here is the ticket number: 2403200040008388
JillArmourMicrosoft
Community Manager
Community ManagerFaazDataAI I'm sorry I am not part of support or the verification team. I cannot verify your partner account. You have to follow the instructions they send you in response to your submitted documents. What response did they send you?
- JillArmourMicrosoft
FaazDataAI THANK YOU for sharing this for others. Congratulations and thank you for being part of the community. -jill
- Finally, our account was verified. It just takes time along with back and forth with via the Portal and support tickets.
The key learnings from this experience is
1- Be persistent and patient it take time if manual verification is required for us it took 2 weeks.
2- You might have to submit the same documentation again if requested. Like In my case, I resubmitted the same EIN and Company Articles of Organization 3 times and finally the same were approved.
3- Make sure your domain is not set to WHOIS Privacy mode. The company name and address should be visible in WHOIS. This was required although this process is forcing partners to expose there private data on public WHOIS servers.
4- Keep the support ticket open until resolved as well as post in the community here.