Forum Discussion

Copper Contributor

Apr 22, 2019

Solved

Group Forms Not Working

Hello, I have four forms that are set up under group forms. I am unable to open any of these. When I click on them, I receive the "sorry, something went wrong" message (please see attached). How...

microsoft forms

jglose
Apr 24, 2019
Sai Gutta Thank you for the help. I was actually able to figure it out. I just opted out of the pro preview and my group forms are now accessible. I'm sure Microsoft is still working out some glitches with forms pro.

mliit007

Copper Contributor

Apr 22, 2019

Mine is doing the same. Is it just a problem with the Forms service in general? I think the back end is failing. Forms seems to do this semi-regularly...

Sai Gutta
Iron Contributor
Apr 23, 2019
mliit007 - Forms Pro Preview I would say, not Forms. For me the Group Forms are opening up fine in Forms, just not for the account that has subscribed to try Forms Pro Preview.
- jglose
  Copper Contributor
  Apr 23, 2019
  Sai Gutta Is there a way to remove forms pro (preview) and revert back to normal forms? Do you think this would solve the issue? I am still unable to open any of my group forms.
  - Sai Gutta
    Iron Contributor
    Apr 23, 2019
    jglose - I do not recommend moving away from Forms Pro Preview because I am not sure what happens to forms that are created in Forms Pro preview, not sure if the data will be lost or so.
    
    But the link below should take you to an article which explains how to opt-out of Forms Pro Preview
    
    https://docs.microsoft.com/en-us/forms-pro/administer
    
    Do you have the Id for the Group Form ? with the id you should be able to get to the form to edit it and view responses.