Forum Discussion

Copper Contributor

Mar 15, 2019

Getting Something went wrong after click the Open in excel option

Hi Good Day! I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong" ...

microsoft forms

Damien_Rosario

Silver Contributor

Mar 19, 2019

Mhelbien-Adrienn29

Hi Adrienn

Weird one. I would do two things:

1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

2. Given the issues, I would log a support ticket with Microsoft.

Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

Just my two cents. Hope it works out well for you!

Cheers and best wishes

Damien

Mhelbien-Adrienn29

Copper Contributor

Mar 20, 2019

Damien_Rosario

I just want to add that few links are now not working as well

1. =

https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUQTFUMzM4QU03VVpKMUFOU0tESUtFQ0dNVy4u%26Token%3D1a7d728bca6b45c78d74764d150aa844

2. =

https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUMUIxWEVFTE5XUEdIMllZMEtaRTZPRkVOTi4u%26Token%3Df245cba2673a4d8583654f998a0811ab

3. =

https://forms.office.com/Pages/ShareFormPage.aspx?id=6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUNExQVUc5T1RWTDFYUkJPREVVTTBGVUg5TS4u&sharetoken=lrI2h0gtVRJ4iLiWKxKB

and user mentioned that other colleague are now not able to access this surveys as well

Regards,

Adrienn

Damien_Rosario
Silver Contributor
Mar 20, 2019
Mhelbien-Adrienn29

Hi Adrienn

The first two links don't work for me due to your IT policies blocking collaboration on the forms with externals so I can't comment on it.

The third link works fine for me and I was able to access Platts Insider.

I'm going to tag in Yong Qiu / Nakul Madaan / Welly Lee from Microsoft to see if they can assist you with the issue.

If it's a technical matter, they may be able to refer the issue on to the right people.

Hope it works out!

Cheers
Damien
- Mhelbien-Adrienn29
  Copper Contributor
  Mar 21, 2019
  Damien_Rosario
  
  Hi
  
  Thank you again for your guidance
  
  Will be waiting for a reply regarding this concern,
  
  @Yong Qiu / @Nakul Madaan / @Welly Lee
  
  Thanks and Regards,
  Adrienn
  - Mhelbien-Adrienn29
    Copper Contributor
    Mar 25, 2019
    @Yong Qiu / @Nakul Madaan / @Welly Lee
    
    Hi
    
    Hoping you could see this thread so that you could assist me on helping my user regarding Microsoft Forms
    
    Please free to reach me or ask more information regarding this,
    
    Regards,
    Adrienn