Forum Discussion

Mhelbien-Adrienn29's avatar
Mhelbien-Adrienn29
Copper Contributor
Mar 15, 2019

Getting Something went wrong after click the Open in excel option

Hi    Good Day!     I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong" ...
microsoft forms
Damien_Rosario's avatar
Damien_Rosario
Silver Contributor
Mar 19, 2019

Mhelbien-Adrienn29 

 

Hi Adrienn

 

Weird one. I would do two things:

 

1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

 

2. Given the issues, I would log a support ticket with Microsoft. 

 

Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

 

Just my two cents. Hope it works out well for you!

 

Cheers and best wishes

Damien

Mhelbien-Adrienn29's avatar
Mhelbien-Adrienn29
Copper Contributor
Mar 20, 2019

Damien_Rosario 

 

Thank you again for your reply

 

1.Unfortunately user is the only one experiencing the issue - other's are able to open in excel when accessing the survey

 

2.Can you provide me the steps on how to log a ticket to Microsoft? sorry quite new here,

 

 

 

Regards,

Adrienn