Forum Discussion

Mhelbien-Adrienn29's avatar
Mhelbien-Adrienn29
Copper Contributor
Mar 15, 2019

Getting Something went wrong after click the Open in excel option

Hi    Good Day!     I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong" ...
microsoft forms
Damien_Rosario's avatar
Damien_Rosario
Silver Contributor
Mar 17, 2019

HiMhelbien-Adrienn29 

 

It's been a few days. Is it still happening?

 

Sometimes forms goes down which can lead to errors, but it tends to get fixed very quickly.

 

Cheers

Damien

Mhelbien-Adrienn29's avatar
Mhelbien-Adrienn29
Copper Contributor
Mar 19, 2019

Hi Damien

 

Thank you for your response ,

 

 

Yes it is still happening with this specific survey - 

after clicking the open in excel option still gonna get the error 

 

Any thoughts or input for this concern?

 

 

Thanks and regards,

Adrienn

 

 

 

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Mar 19, 2019

    Mhelbien-Adrienn29 

     

    Hi Adrienn

     

    Weird one. I would do two things:

     

    1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

     

    2. Given the issues, I would log a support ticket with Microsoft. 

     

    Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

     

    Just my two cents. Hope it works out well for you!

     

    Cheers and best wishes

    Damien

    • Mhelbien-Adrienn29's avatar
      Mhelbien-Adrienn29
      Copper Contributor
      Mar 20, 2019

      Damien_Rosario 

       

      Hi

       

      I just want to add that few links are now not working as well

      1. = 

      https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUQTFUMzM4QU03VVpKMUFOU0tESUtFQ0dNVy4u%26Token%3D1a7d728bca6b45c78d74764d150aa844

       

      2. = 

      https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUMUIxWEVFTE5XUEdIMllZMEtaRTZPRkVOTi4u%26Token%3Df245cba2673a4d8583654f998a0811ab

       

      3. = 

      https://forms.office.com/Pages/ShareFormPage.aspx?id=6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUNExQVUc5T1RWTDFYUkJPREVVTTBGVUg5TS4u&sharetoken=lrI2h0gtVRJ4iLiWKxKB

       

      and user mentioned that other colleague are now not able to access this surveys as well

       

       

      Regards,

      Adrienn

       

      • Damien_Rosario's avatar
        Damien_Rosario
        Silver Contributor
        Mar 20, 2019

        Mhelbien-Adrienn29 

         

        Hi Adrienn

         

        The first two links don't work for me due to your IT policies blocking collaboration on the forms with externals so I can't comment on it.

         

        The third link works fine for me and I was able to access Platts Insider.

         

        I'm going to tag in Yong Qiu / Nakul Madaan / Welly Lee from Microsoft to see if they can assist you with the issue.

         

        If it's a technical matter, they may be able to refer the issue on to the right people.

         

        Hope it works out!

         

        Cheers

        Damien

    • Mhelbien-Adrienn29's avatar
      Mhelbien-Adrienn29
      Copper Contributor
      Mar 20, 2019

      Damien_Rosario 

       

      Thank you again for your reply

       

      1.Unfortunately user is the only one experiencing the issue - other's are able to open in excel when accessing the survey

       

      2.Can you provide me the steps on how to log a ticket to Microsoft? sorry quite new here,

       

       

       

      Regards,

      Adrienn