Forum Discussion
Indiemusicboy
Feb 01, 2020Copper Contributor
Queued Invitations for Survey Not Sending
Hello Everyone! I have a NPS survey that has ~128K invitations. 69% of those invitations have been sitting in a “Queued” state for several days now with no movement. Is this a Forms Pro issue or some...
Megan_V_Walker
Feb 01, 2020Iron Contributor
Indiemusicboy - if it's been days, I would contact Microsoft and check with them. Queued means the survey invitation email is queued to be sent. This is more likely to happen if you are sending out emails from Forms Pro to multiple contacts at one time. Not sure about the 'In Progress'. Are you using Forms or Forms Pro? Forms Pro doesn't have an In Progress state on the invitations.