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Sylvie_gr's avatar
Sylvie_gr
Copper Contributor
Jan 17, 2022

NPS question / -1 answer meaning

Hi everyone, I am using NPS questions in my Forms survey and it appeared as if 3 respondents answered '-1' - how can it be possible given that they can only rate from 0 to 10? Besides, these 3 answe...
microsoft forms
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EspenAnd's avatar
EspenAnd
Copper Contributor
Jan 18, 2022

Same here! It seem to only happend on mobile. The respondent can select his answer, but not "properly" which automatically gives the output -1. 

  • EspenAnd's avatar
    EspenAnd
    Copper Contributor
    Jan 18, 2022

    EspenAnd 

     

    "Selected" and bugged:

     

     

    Properly selected:

     

    • synutra's avatar
      synutra
      Copper Contributor
      Jan 18, 2022
      Hello, do you find the solution for this? we have the same problem just with portable or ipad, but no problem in pc.

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