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Biggsy's avatar
Biggsy
Copper Contributor
Nov 22, 2018
Solved

MS Forms. Unable to deselect option.

It was possible to click on an option to unselect it. That is no longer possible. Reloading the page does not reset the selected options either. So basically if you make a mistake there is no way to ...
microsoft forms
  • Damien_Rosario's avatar
    Damien_Rosario
    Nov 23, 2018

    Hi Biggsy

     

    In my experience, what you have described is standard behaviour for those type of items and I've never seen Forms have the ability to unselect an answer from Choice or drop down list once selected.

     

    I would suggest if it's a big issue to add an extra option in where people can select N/A or something like that if something was accidently chosen.

     

    Best wishes with your Forms journey!

     

    Cheers

    Damien

Damien_Rosario's avatar
Damien_Rosario
Silver Contributor
Nov 23, 2018

Hi Biggsy

 

In my experience, what you have described is standard behaviour for those type of items and I've never seen Forms have the ability to unselect an answer from Choice or drop down list once selected.

 

I would suggest if it's a big issue to add an extra option in where people can select N/A or something like that if something was accidently chosen.

 

Best wishes with your Forms journey!

 

Cheers

Damien

RokeJulianLockhart's avatar
RokeJulianLockhart
Brass Contributor
Jul 26, 2022
Is this possible to suggest as improvement directly to Microsoft? For questions that are not mandatory to fill but which are accidentally filled, this is necessary, lest I refill the questionnaire.

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