MS Forms Mandatory and Branching Issues

Please consider below:

Known Issues with MS Forms

1. Mandatory Questions Not Recognized: Some users have reported that even after answering mandatory questions, the form does not recognize the response and prevents them from proceeding.

2. Branching Logic Bugs: Branching can sometimes cause issues where the form does not navigate correctly, especially if the branching logic is complex.

Potential Solutions

1. Simplify Branching: If possible, try to simplify the branching logic. Complex branching can sometimes cause the form to malfunction.
2. Remove Mandatory Requirement: Temporarily removing the mandatory requirement for some questions might help identify if the issue is related to the mandatory setting.
3. Clear Cache and Cookies: Instruct users to clear their browser cache and cookies before accessing the form again. This can sometimes resolve issues with form submissions.
4. Update Browser: Ensure that all users are using the latest version of their web browser, as outdated browsers can sometimes cause compatibility issues with MS Forms.