Forum Discussion
Brandon Pittman
Apr 06, 2018Copper Contributor
MS Forms - image stuck in load
Hi all, I tried to upload a logo to the title and seems to appear on the preview section; however, in the editor section it’s stuck in loading with the circle spinning endlessly. It won’t let me cha...
Damien_Rosario
Apr 09, 2018Silver Contributor
Hi Brandon
When you are editing the form, try clicking onto the web browsers refresh button to see if this may fix the issue (may need to try a few times after waiting a while).
Worst case, you may end up having to start a new form if this is an issue for you regarding the logo which I know is not what you want but sometimes it's better to start fresh than it is to try and diagnose & fix the issue.
Best wishes for the problem!
Cheers
Damien
When you are editing the form, try clicking onto the web browsers refresh button to see if this may fix the issue (may need to try a few times after waiting a while).
Worst case, you may end up having to start a new form if this is an issue for you regarding the logo which I know is not what you want but sometimes it's better to start fresh than it is to try and diagnose & fix the issue.
Best wishes for the problem!
Cheers
Damien
Vladimir Nedkov
Aug 21, 2018Copper Contributor
We have the same problem here!
It happens in every new form...
When a picture is uploaded several times into a form, some questions have it loaded but others stay in endless "loading"...
Same picture, same size... yet - loading.
- Damien_RosarioAug 21, 2018Silver ContributorHi Vladimir
I usually give it a minute before I preview and see if the images appear in the preview of the form.
If it does then it's ok, if not, then I recreate the question and try again! Sometimes I'll also clear the cache in my browser, close the browser and then try again.
See how you go?
Cheers
Damien- Vladimir NedkovAug 22, 2018Copper Contributor
Well, "loading effect" here appears to be cash irrelevant.
I also tried your way - to create, to wait to see the effect and then move to the next.
Guess what?! :) It breaks after that... I also tried to recreate 100 questions. Around 10% of them did broke again.
:( Thanks for the tips anyway!
- Damien_RosarioAug 22, 2018Silver ContributorHi Vladimir
Not great that the issue is still there.
You may need to log a ticket with Microsoft if these problems are impacting your use of the form.
Either way, best of luck with your Forms!
Cheers
Damien